FAQ

Ordering

Yes, we are one of Canada’s most trusted and longest-running online dispensaries. We have been in business since and have prided ourselves on ensuring all our customers are 100% satisfied with every order.

Our ordering process is seamless and very user friendly. You simply add the items you would like in your cart and follow the checkout process. If you ever have any issues or need assistance you can message us on our Live Chat or e-mail us at info@puffland.ca and we will be happy to assist you.

Payments and Fees

Orders are cancelled within 48 hours of non payment. However, if payment is sent after an order has been cancelled, the order will be processed and shipped once the payment has been accepted.

If a customer decides to cancel an order after they have sent payment, if the order has not been processed and shipped, we will notify the customer to cancel their e transfer on their end.

We offer 2 shipping services:

Priority is $44.99 and takes 1-2 business days to arrive.

Xpress Post is $19.99 and takes 3-5 business days to arrive.

Xpress Post shipping is FREE on all orders over $149.99.

We accept e-transfer, Visa, American Express, and Mastercard as forms of payment.

If payment is not sent within 48 hours, your order will be canceled automatically.

Shipping

We are not liable for any shipping address mistakes that are made when ordering. You will need to call Canada Post with your tracking information and see if they are able to correct this.

If a mistake is made during the ordering process with an address, you can email info@puffland.ca and we will be happy to correct it as long as the order has not been processed and shipped. DO NOT SEND PAYMENT right away if you have made a mistake on your order. E-mail us first.

All orders are shipped within a 24-hour time-frame as long as payment has been sent.

Orders are NOT shipped out on long weekends or holidays.

All orders are shipped out within 24 hours of receipt of payment. If you pay for priority shipping your order will arrive within 1-2 business days, otherwise it will arrive in 3-5 business days via Xpress Post.

No

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Free XpressPost Shipping

On all orders over $149.99

Privacy is Stylish

Delivered in descreet packaging

Superior Customer Support

Live chat 9-9 Monday-Friday

100% Secure Checkout

Visa / Mastercard / eTransfer

Account

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